Cancellation and Rescheduling Policy
Give this to every customer up front. A policy they saw before booking is a policy you can actually enforce.
Rescheduling
We will move an appointment at no charge with at least [NUMBER, e.g. 24] hours notice. Contact us at [PHONE] or [EMAIL].
Late cancellation
| Notice given | Charge |
|---|---|
| More than [NUMBER] hours | No charge |
| Less than [NUMBER] hours | [$AMOUNT or PERCENT of the visit] |
| No notice, or we cannot get access on arrival | [$AMOUNT or 100% of the visit] |
The reason for the late cancellation charge is simple and we will always say it plainly: the time was held for you and cannot be resold at short notice.
If we have to reschedule
If we cancel or move an appointment for any reason other than weather or an unsafe site, your next visit is [discounted by $AMOUNT / free]. We hold ourselves to the same standard we hold you to.
Weather and unsafe conditions
We may reschedule at no charge to either side when conditions make the work unsafe or would produce a result that does not meet our standard. This includes [LIST WHAT APPLIES: lightning, high wind, ice, extreme heat, active flooding].
Pausing recurring service
You may pause recurring service for up to [NUMBER] [weeks / months] with [NUMBER] days notice and keep your schedule slot and your current rate. Beyond that we release the slot and the rate is whatever is current when you return.
Ending service
Either of us may end recurring service with [NUMBER] days written notice, for any reason, with no penalty and no cancellation fee. You keep everything already paid for. We will never make it harder to leave than it was to join.
Refunds and re-do
If the work does not meet the standard in your agreement, tell us within [NUMBER] [hours / days] and we will return and correct it at no charge. [State your refund position here in one clear sentence.]
How to reach us
[BUSINESS NAME] · [PHONE] · [EMAIL] · [HOURS]